PRIVACY POLICY ‍ ‍

Introduction

Evolution Planet Ltd (“Evolution Planet”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect information collected through our website and AI communication services.

By using our website or services, you acknowledge the practices described within this policy.

Information We Collect

We may collect and process the following information:

Website Information

  • Name

  • Email address

  • Telephone number

  • Contact form submissions

  • Demo requests

  • Website enquiry information

Service Information

Where applicable, our AI communication services may process:

  • Customer enquiries

  • Appointment requests

  • Booking information

  • Call notes

  • Call summaries

  • Call transcripts

  • Communication records

  • Operational service information

Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and analytics data

How We Use Information

We may use information collected to:

  • Provide AI receptionist services

  • Respond to enquiries and demo requests

  • Process appointments and booking requests

  • Generate operational records, notes and transcripts

  • Improve service performance

  • Maintain security and system functionality

  • Meet legal and contractual obligations

Data Storage & Security

Evolution Planet applies security measures designed to help protect personal information and communication records.

Access to information is restricted where appropriate and information is retained only where necessary for operational purposes.

Data Retention

Information is retained only for as long as necessary.

Typical retention periods may include:

Website enquiries — up to 12 months

Operational service records — retained only where necessary for service delivery and support

Client records — retained in accordance with legal and contractual requirements

Your Rights

You may have rights including:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion requests

  • Restriction of processing

  • Withdrawal of consent where applicable

Requests may be submitted using the contact details below.

Contact

Evolution Planet Ltd

Email: elliotfoot@evolutionplanet.co.uk

Email: aalyahmaya@evolutionplanet.co.uk

COOKIE POLICY

What Are Cookies?

Cookies are small files stored on a user’s device to improve website functionality and user experience.

How We Use Cookies

Evolution Planet may use cookies to:

  • Support website functionality

  • Improve user experience

  • Analyse website performance

  • Understand visitor activity

Cookie Types

Essential Cookies

Required for core website functionality.

Analytics Cookies

Help us understand website traffic and performance.

Functional Cookies

Improve usability and website experience.

Managing Cookies

Users can manage or disable cookies through browser settings.

Please note that disabling certain cookies may affect website functionality.

TERMS & CONDITIONS

Services:

Evolution Planet provides AI-powered communication support services including, where applicable:

  • AI call handling

  • Customer enquiries

  • Appointment support

  • Booking assistance

  • Call notes

  • Call summaries

  • Call transcripts

  • Communication workflow support

Service availability may vary depending on client configuration.

Service Limitations

Evolution Planet provides communication support services only.

Evolution Planet does not provide medical, dental, legal, emergency or professional advice.

Clients remain responsible for operational decisions, appointments, professional judgement and service outcomes.

Availability

While we aim to maintain reliable service availability, uninterrupted access cannot be guaranteed.

Services may occasionally be unavailable due to maintenance, updates or technical issues.

Payments

Where applicable:

  • Subscription services may be billed monthly

  • Late payments may result in service suspension

  • Cancellation periods may apply depending on client agreements

Limitation of Liability

Evolution Planet shall not be liable for indirect, incidental or consequential losses arising from use of services.

Clients remain responsible for final operational and business decisions.

Changes

Evolution Planet reserves the right to update these Terms at any time.

DATA PROTECTION & SECURITY

Privacy & Data Protection

Evolution Planet recognises the importance of responsible data handling and privacy-focused processes.

Our systems are designed with data protection principles in mind to support businesses handling customer communications.

Security Measures

We aim to apply appropriate security measures including:

  • Restricted access controls

  • Secure operational processes

  • Responsible information handling

  • Data minimisation practices

  • Retention procedures

Information Handling

Information is processed only where necessary to support service delivery, communication workflows and operational requirements.

We aim to retain information only where required and appropriate.

Last Updated: 21/05/2026